Why this matters
If support and qualification always start from zero, response time and clarity suffer. A structured chatbot can shorten the path into the right page, person or next action.
A chatbot should not be random website decoration. It should help qualify, route, summarize and support people using the same knowledge and workflow logic as the rest of the platform.
If support and qualification always start from zero, response time and clarity suffer. A structured chatbot can shorten the path into the right page, person or next action.